live bingo Privacy Policy
This Privacy Policy explains how live bingo collects, stores, uses, and protects the personal information of players in the Philippines. Please read it carefully to understand your rights and how your data is handled when you use the platform.
Last updated: June 2025. Applies to all registered users and visitors of livebingo.pro.
1. What Data We Collect
When you use live bingo, we collect several categories of information to operate the platform and provide services to players in the Philippines:
- Account information: Your full name, date of birth, email address, username, and any identity documents submitted during verification.
- Payment information: Transaction records including deposit and withdrawal amounts in Philippine Peso (PHP ₱), payment method type (such as GCash or Maya), and transaction reference numbers. We do not store full bank account credentials or complete card numbers on our servers.
- Device and browser data: IP address, browser type, operating system, device model, and screen resolution. This is collected automatically when you access the platform.
- Usage data: Pages visited, games accessed, session duration, betting history, and feature interactions. This information helps us improve the platform experience.
- Cookies and tracking data: Information collected via cookies and similar technologies as described in the cookies section below.
- Communications: Records of messages or emails you send to our support team, including the content and timestamps of those communications.
2. How We Use Your Data
live bingo uses the data we collect for the following purposes:
- Account management: Creating and maintaining your account, processing login requests, and verifying your identity in compliance with age verification and anti-money laundering requirements.
- Service delivery: Processing deposits and withdrawals in Philippine Peso, enabling access to the sportsbook, live casino, and slot online games, and applying bonus and VIP programme benefits.
- Platform improvement: Analysing usage patterns to fix bugs, optimise load times, and develop features that serve the needs of Philippines players.
- Security and fraud prevention: Monitoring account activity to detect and respond to suspicious behaviour, unauthorised access attempts, or potential violations of our terms.
- Customer support: Responding to queries, resolving disputes, and following up on withdrawal requests or account issues.
- Regulatory compliance: Fulfilling legal obligations including record-keeping, reporting, and responding to lawful requests from relevant authorities.
- Direct communications: Sending account-related notifications, security alerts, and, where you have opted in, promotional updates about new features or offers.
We do not use your personal data for automated decision-making that produces legal effects without human review.
3. Cookies and Tracking Technologies
live bingo uses cookies and similar technologies to keep the platform functional and to understand how it is being used. The types of cookies we use include:
- Essential cookies: Required for core functions such as staying logged in, remembering your session, and keeping your account secure. These cannot be disabled without affecting platform functionality.
- Analytics cookies: Used to collect aggregate data about how visitors navigate the site — which pages are visited most, where sessions begin and end, and how features are used. This data is anonymised and used only for internal improvement purposes.
- Preference cookies: Store your settings such as language preference and interface configuration so you do not need to reconfigure them on each visit.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform but may affect certain features. Continuing to use live bingo without changing your browser settings constitutes acceptance of our use of cookies as described here.
4. Data Storage and Security
Your personal data is stored on servers using industry-standard security measures. Connections to livebingo.pro use secure protocol encryption to protect data in transit. Sensitive fields such as passwords are stored using one-way hashing and are never stored in plain text.
Access to your personal data within live bingo is restricted to staff and systems that require it to perform legitimate functions. We conduct periodic reviews of access permissions and maintain records of data handling activities.
While we take reasonable and appropriate technical measures to protect your data, no online service can guarantee absolute security. You are responsible for keeping your account credentials confidential. If you believe your account has been compromised, contact us immediately at [email protected].
We retain your data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business purposes such as dispute resolution and fraud investigation. When data is no longer needed, it is deleted or anonymised in a manner that prevents reconstruction.
5. Third-Party Sharing and Minor Protection
live bingo does not sell your personal data to any third party. We may share data in the following limited circumstances:
- Payment processors: Data necessary to process deposits and withdrawals in Philippine Peso is shared with certified payment providers such as GCash or Maya. These providers operate under their own privacy policies and security standards.
- Regulatory authorities: Where required by law, we may disclose information to relevant Philippine regulatory bodies or law enforcement agencies in response to lawful requests.
- Service providers: We may use third-party technology providers for functions such as analytics, fraud detection, or customer communication infrastructure. These providers are contractually bound to handle data only as directed by live bingo and may not use it for their own marketing purposes.
Protection of minors: live bingo does not knowingly collect or process personal data from individuals under the age of 18. Age verification is required at registration and before financial activity. If we become aware that data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe a minor has registered should contact [email protected] without delay.
6. Your Rights and How to Contact Us
As a user of live bingo in the Philippines, you have the following rights regarding your personal data:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request that inaccurate or incomplete data be updated. Minor corrections such as contact details can often be made directly from your account settings after logging in.
- Deletion: You may request the deletion of your personal data, subject to our legal retention obligations. Requesting deletion will result in account closure and forfeiture of any active bonuses or pending transactions.
- Restriction: You may request that we limit how we process your data while a correction or objection request is being reviewed.
- Opt-out of marketing: You may withdraw consent for promotional communications at any time by updating your notification preferences in your account settings or by contacting support.
To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Request" and your registered account details. We will respond within a reasonable timeframe.
Policy updates: live bingo may revise this Privacy Policy from time to time. The updated version will be published at livebingo.pro/privacy-policy with the revision date noted at the top. Continued use of the platform after an update indicates your acceptance of the revised policy. We encourage you to review this page periodically. If you have questions about this policy or your data rights, visit our FAQ page or contact support directly.